FAQ

Contact Us:

The best way to reach us is via email at sales@thesterlingsociety.com. If you’d like to reach us by phone, our phone number is 347-694-5375.

Customer Service:

Our top priority at The Sterling Society is to have outstanding customer service and to provide our customers with beautiful jewelry at the most competitive prices.

If you have any questions please don't hesitate to reach out to us at sales@thesterlingsociety.com.

FAQ:

What is the cost of shipping?
We now offer FREE SHIPPING for EVERY order shipped within the US (How awesome! Zero minimum means getting that new piece without wasting on shipping fees, or sending out that gift and not worrying about shipping it yourself!) We also offer priority shipping and international shipping, for a minimal fee (view at checkout).

What if there's a sale after I purchase jewelry?
We offer price adjustments for items purchased within 3 days prior to the item's price drop, when the item is still in stock. Just send us an email and we can refund the difference! NOTE: If the item is sold out or there is coupon code above 15% off, we can not adjust price.

What is your return policy?
Most unworn jewelry can be returned within 10 days of purchase for full refund or exchange (with the exception of children's earrings, for sanitary reasons, and Clearance items that cost below $14.) Items purchased with a coupon for above 15% off can only receive store credit when returned. Please reach out to us to process a return by sending an email to sales@thesterlingsociety.com. We will issue you a pre-paid return label and deduct $4 from your refund. If your tracking states that you mailed the return after the 10 day return window, we can not issue any refund or credit at that point.

If there are any manufacturing defects with the jewelry, please let us know within 14 days for a replacement or refund.

GIFT CARDS

Do gift cards expire?

Purchased gift card have a 5 year expiration date. Free Gift Cards that were awarded as part of a promotion will have a shorter expiration date that will be stated at the time of being issued. After expiration has expired there will be a $4.95 reactivation fee for up to 24 months to reactivate any unused balance.